1. Parties and subject of the agreement
These Terms of Use are entered into between RUBİNUM TEKNOLOJİ TİCARET LİMİTED ŞİRKETİ ("MASAL", "we"), the developer and operator of the online game MASAL, and you (the "player"), who use the game.
By downloading the game, creating an account or playing, you accept these Terms and the Privacy Agreement. If you do not accept them, do not use the game.
2. Account
- You must be at least 13 years old to create an account. If you are under 18, you may create and use an account only with the knowledge and consent of your parent or legal guardian.
- The information you provide during registration must be accurate.
- You are responsible for protecting your password. Actions performed through your account are attributable to you. If you discover unauthorized use of your account, notify us immediately at [email protected].
- Your account is personal: it may not be sold, rented, transferred, lent or shared with another person.
- You may permanently delete your account at any time from within the game (Settings → Delete Account). Deletion cannot be undone.
3. License to use and intellectual property
The game's code, artwork, audio, text, characters, world and brand belong to MASAL and are protected by copyright.
You do not receive ownership of the game. You receive a personal, non-exclusive, non-transferable and revocable right to use it. This right covers only playing the game as intended.
The following are prohibited: reverse engineering the game or trying to access its source; connecting with a modified client; extracting and distributing the game's artwork, audio or data files; and reproducing, selling or creating derivatives of the game or any part of it without permission.
Licenses and credits for third-party works included in the game are available in the game under Settings → Credits.
4. Rules of conduct
The following are prohibited and may result in sanctions:
- Using bots, macros, auto-players, speed hacks, memory or packet manipulation, or a modified client.
- Exploiting a vulnerability or bug for your own benefit. You are expected to report a vulnerability rather than exploit it.
- Buying, selling or exchanging an account, character, item or Gold for real money or any benefit outside the game, or operating an account farm for that purpose.
- Harassing or threatening another player; distributing hate speech, insults, sexual content, spam or advertising.
- Sharing another person's personal data or impersonating another person or a game official.
- Using a character or account name that contains insults, hate speech, trademark infringement or impersonation of an official.
- Placing load on the server outside normal gameplay, attempting unauthorized access or bypassing security measures.
5. In-game assets
Gold, items, levels, experience, upgraded equipment and similar elements are records in the game's database.
- You do not acquire ownership of these records; you have a right to use them in connection with your account, limited to the period during which the game operates.
- In-game assets have no real-money value, cannot be redeemed for cash and cannot be transferred outside the game.
- Item power, price, acquisition methods and drop rates may change for game-balancing purposes. Such changes do not constitute a loss and do not require compensation.
6. In-app purchases
There are NO in-app purchases in this version. When this feature is enabled, the following rules will apply, this document's version will be raised and your consent will be requested again.
- Purchases are made only through Google Play or the Apple App Store. The store processes payment; we do not receive or store your card or billing information.
- What you purchase is not ownership of a virtual item or virtual currency, but the right to use it within the game (see §5).
- Prices are shown in the store's currency and include applicable taxes. The store may update the displayed amount due to exchange rates, taxes or regional differences.
- Right of withdrawal: digital content is supplied immediately with your consent. Under Article 15(1)(ğ) of the Turkish Regulation on Distance Contracts, the right of withdrawal does not apply to intangible goods supplied instantly in an electronic environment and delivered instantly to the consumer; you expressly consent to this at the time of purchase. Your mandatory consumer rights remain reserved.
- Refund requests are primarily subject to the refund policy of the store where the purchase was made.
- Purchases are made through your device account. For purchases made by persons under 18, the parent or guardian is responsible for setting up the device's purchase controls (the store's parental controls).
- Unspent virtual currency and unused items expire without a refund if your account is closed for violating the rules or if you delete it. Section 8 applies if the game is permanently shut down.
- If a purchased item is not credited to your account due to a technical issue, contact [email protected] with your store receipt. If we verify the record, we will credit the item to your account.
7. Content you write and upload
Your chat messages, private messages, character name and uploaded avatar are your content and you are responsible for them.
- You grant us the right to use this content only to the extent needed to operate, display and moderate the game. No other rights are transferred.
- By uploading an avatar, you represent that you have the right to use that image.
- Content that violates the rules may be removed without notice. A profanity filter runs in chat, and reporting and blocking tools are available in the game.
8. Service continuity and termination
MASAL is an online game and uninterrupted operation is not guaranteed. Interruptions may occur because of maintenance, updates, failures, attacks or infrastructure issues.
We may change game content, add new sections or remove an existing feature.
If we decide to shut down the game permanently, we will announce this in the game and on the store page at least 30 days before the shutdown date. Accounts and in-game assets will cease to exist after that date.
9. Sanctions and appeals
Depending on the seriousness of a violation, the following sanctions may be applied: a warning, chat mute, removal of unfairly obtained in-game assets, temporary account suspension or permanent account closure.
Our bot and cheating monitor only collects indicators; a human always decides whether a sanction will be imposed on an account.
You may appeal a decision at [email protected]; appeals will be reviewed and answered.
10. Warranty and limitation of liability
The game is provided "as is". We do not guarantee that it will be uninterrupted, error-free or perform equally on every device.
To the extent permitted by law, we are not liable for loss of profit, loss of data or indirect damages. Cases of intent or gross negligence and mandatory rights under consumer law remain reserved.
11. Changes
These Terms may be updated. The current version and effective date are shown at the top of this page.
If a material change is made, you will be notified in the game and your consent will be requested again where necessary. Continuing to play after the change constitutes acceptance; if you do not accept it, you may delete your account.
12. Governing law and competent court
These Terms are governed by Turkish law. The Courts and Enforcement Offices of ⟨İL⟩ have jurisdiction over disputes.
If you qualify as a consumer, your right to apply to Consumer Arbitration Committees and Consumer Courts within the applicable monetary limits remains reserved; this clause does not restrict that right.
13. Contact
Service provider: RUBİNUM TEKNOLOJİ TİCARET LİMİTED ŞİRKETİ Email: [email protected]
You may use this address for questions about these Terms, appeals against sanctions applied to your account, purchase issues and requests concerning your personal data. Requests will be answered within 30 days at the latest.